Call us now on 01495 78 11 88

Making a Complaint

Should you wish to register a complaint, please write to Bancroft Wealth , Beacon House, Red Lion Square, Tredegar, Gwent, NP22 3PW or telephone 01495 78 11 88.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service at or by contacting them on 0800 0234567.

If you make a complaint and we are unable to meet your liabilities, you may be entitled to compensation from Financial Services Compensation Scheme. Further information about limits applicable to different product types is available from FSCS at